Shipping and Returns
Terms of Purchase and Return of Products
All transactions made through this website are governed by the special terms of sale, as set out below, by the Terms of Use of this website, which (Terms of Use) form an integral part of the special terms of sale, as well as the provisions of Greek, EU, and international legislation on distance selling. The sales contract between the buyer and the Online Store of the Museum of Cycladic Art must be drawn exclusively through the Order Form available on our website. Only if you receive written confirmation of receipt of your order, is it considered that the sales contract has been drawn up between the buyer and the Online Store of the Museum of Cycladic Art. In the case of any error, you must check the Order Confirmation and inform the Online Store of the Museum of Cycladic Art in writing immediately (no later than 24 hours from the time of receipt of the electronic Order Confirmation notice), otherwise the details mentioned in the Confirmation will be registered as they are. The Museum of Cycladic Art bears no responsibility in case of inability to complete an order because of a mistake, omission, interruption, defect, delay, or system failure.
Product Availability
When processing your order, we will confirm the availability of the items ordered. In the case of insufficient stock, you will be notified. In this case, if it is possible to replenish the stock of the items ordered, you must let us know if you wish to wait for the additional time required for your order or if you prefer to cancel your order. In the latter case, any payments made will be refunded to the original payment method without undue delay. If you are notified of the unavailability of a product and you do not respond in writing within five (5) days of notice, it is at the discretion of the Online Store of the Museum of Cycladic Art to cancel your order. If the availability or delivery time differs from that indicated on the product’s page, you will receive an update.
Delivery Time & Cost
We make every effort to ship your orders as quickly as possible. Our network of shipping partners delivers your orders by courier as following:
Domestic orders
Deliveries in Greece within 1-7 working days.
International orders
Deliveries outside Greece can take from 1 working day to 2 weeks. In some cases, there may be delays due to the supplier’s inability to provide us with the products at the expected times. In such cases, the supplier will be reminded, and the customer will be informed. The Online Store of the Museum of Cycladic Art is not responsible for any delays or extra charges within post offices and customs outside the Greek Territory. Delivery time and cost depend upon the shipping method selected. Shipments are made daily except Saturdays, Sundays, and holidays. The order form indicates the expected delivery date of the items ordered and relevant cost. You may also pick up the products from our physical store without shipping costs. The Online Store of the Museum of Cycladic Art does not provide a guarantee for third party products (products that are not manufactured and/or assembled by or on behalf of the Museum of Cycladic Art and which the Museum of Cycladic Art simply resells). Online Store prices are subject to change at any time without notice.
Returns
Products purchased from the Online Store of the Museum of Cycladic Art can be returned. You have 30 days from receipt of your order to exchange an item or receive store credit. You have 14 days from receipt of your order to exchange an item or receive a refund either as store credit or back to the original payment method. For refunds you are required to send an email to eshop@cycladic.gr. To withdraw from a purchase, you must provide the order number and state whether you wish for a refund, store credit, or exchange. In case of an exchange, please state in your email the item you wish to exchange your original purchase with. If you request a refund, this will be credited to the original payment method within 14 calendar days of our receipt of the returned product, unless you choose store credit. You may not withdraw from the purchase of any of the following products
- Products tailored to customer needs
- Music CDs/DVDs whose original packaging has been removed
- Sealed products which are not suitable for return for health reasons opened after delivery.
The Museum of Cycladic Art will exchange/replace an item and/or issue a refund and/or store credit only after the item has been returned to the Museum at Neophytou Douka 4, Athens 10674, either by you or by courier at your expense. Items must be returned unused, intact, in their original packaging, accompanied by their purchase invoice or retail receipt. If a returned item is damaged, or incomplete, or out of its packaging, or without its purchase invoice or retail receipt, the Online Store of the Museum of Cycladic Art has the right to refuse the returned item, refuse to exchange it (or issue store credit or refund), or, alternatively, withhold the amount necessary for restoring the item to its original state. The cost of restoring the item to its original state will depend on the item’s condition, which the Electronic Shop of the Museum of Cycladic Art is authorized to evaluate. Furthermore, the Online Store of the Museum of Cycladic Art may delay a refund if the returned item is not accompanied by all receipts/invoices and full packaging. The Online Store of the Museum of Cycladic Art bears no responsibility in case a refund is delayed for reasons beyond its control, as in the case of a banking system malfunction. In all cases of return, regardless of the reason, the shipping cost is borne by the customer, who also bears the risk of any damage to the item. We recommend that you keep the shipment receipt until the return process is complete.
ATTENTION
Once you receive your order, please check all products carefully for any damage. The control must be done within 2 (two) days from the day of receipt, and in case of damage, you should contact the Cycladic Shop immediately via email at eshop@cycladic.gr or by calling (+30) 210 7228321 (ext.117).
